Refunds are processed within 14 days of receipt of returned product and will be credited back to the original credit card. We reserve the right to impose a restocking fee of up to 15% per item if the returned item is not received by us in new and re-saleable condition.

We stock everything we sell online in our own warehouse, so we generally ship out orders the same day or next day! (we will contact you if any items are temporarily out stock)

You have the option of either air, surface freight via parcel post mail, or you can pick up your order from our store.

For more than 20 years Deakin has offered a CUSTOMER SATISFACTION GUARANTEE - if you're not completely satisfied with your purchase, you may return the item. Some exceptions do apply. Deakin is noted for quality products and services that provide years of enjoyment. We want you to be completely satisfied with your purchase!