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Respecting Your Privacy

Your privacy matters to us. We appreciate the trust you place in Deakin, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, listed below outlines the information we collect and how we use it.

Your feedback is important to us. Should you ever have any questions or comments regarding privacy-related issues, please contact us at:

Deakin Industries
1361 Powell Street
Vancouver, BC
V5L 1G8
CANADA

Phone: 1.604.253.2685
Fax: 1.604.253.4639
Toll free: 1.800.663.3735
email: info@deakin.com

Contents

Information We Collect

We may collect information (including name, address, telephone number, email address and, when necessary, credit card information and date of birth) when you:

  • Place an order from our catalogs or on our Web site
  • Make a purchase at one of our Retail Stores
  • Return an item or make an exchange
  • Inquire about our services
  • Request a catalogue
  • Receive a gift package
  • Create an account at deakin.com
  • Subscribe to our Email Newsletter
  • Enter a contest or sweepstakes
  • Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database. This information is for our purposes only and is not shared either wholly or in part with any third party company or agency.

Using Information We Collect

At Deakin, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you catalogues or promotional offers you have requested, or we believe will be of interest to you
  • Send you the Deakin Email Newsletter or other email
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights

We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Deakin.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to any agency or company for marketing or commercial purposes.

Your Choices

We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from Deakin or if you prefer to receive them less frequently, please contact us at the address shown below. If you no longer wish to receive our Email Newsletter, you may also contact us at the address below or unsubscribe using the link provided in each edition of the email.

Cookies and Pixel Tags

A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

For example, we use cookies to:

  • Remember what items are in your Shopping Cart
  • Recognize you when you return to our Web site
  • Enable you to use Express Checkout, if you have created an account at deakin.com
  • Study how our customers navigate through our Web site and which products they request in site searches

If you wish to disable cookies in your browser you can always place your order with us directly through our toll free number at 1.800.663.3735.

We also use pixel tags to tell us what parts of our Web site you have visited or to measure the effectiveness of searches you may do on our site. Pixel tags also enable us to send you email in a format you can read.

We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Deakin.

How We Use Email

When you provide us with your email address, we may send you emails necessary to process or confirm your order, respond to a request, provide customer service, or promote products or services. For example, after you place an order at deakin.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our Email Gift Cards will receive an email notifying them of the gift and instructing them how to redeem it.

It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each edition of the newsletter and within the "Your Choices" section of the Privacy Policy on the Deakin Web site.

Links to Other Sites

Occasionally we provide links on our Web site to other sites we have enjoyed and/or think you will enjoy. These sites may be in partnership with Deakin, or operate independently of Deakin. To ensure the best online experience, we strongly encourage you to review the independent privacy and security policies at any site you visit.

Updating or Reviewing Your Information

To update your customer information (name, address, telephone number and email address), please contact us at the address above. For security reasons, and for your own protection, you will be asked several questions to validate your identity.

Security

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format. Should you have any questions or concerns related to transactional information, please contact us directly.

Privacy of Children on Our Web Site

Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Questions or Comments?

For questions, comments or assistance, we invite you to contact us.